Manufacturing business software ERP CRM Systematizing expert knowledge at GBP 9 million turnover Stainless Steel Fasteners has slashed the time taken to provide customer information by 90%.

Mr Matthew Tongue resource manager at SSF said that the organization, which implemented an Exel Efacs ERP system, has also increased visibility, connectivity and control. He added that the company's previous combination of disparate accounting and CRM systems, plus a range of spreadsheets didn't provide the control and flexibility.

He said that "From the outset we found all the material control data to be totally accurate and providing the variable route flexibility we needed in order to deliver the quality and flexibility required by our customers."

Mr Stephen Wilkinson MD of Stainless Steel Fasteners also acknowledges that additional benefits came as the system accumulated historic data in particular, to general efficiency gains in both sales and purchasing. He said that integrated CRM brought to light previously invisible buying patterns and trends, which further assist strategic purchasing.

(Sourced from www.mcsolutions.co.uk)