Primetals Technologies has recently completed a pilot project together with Brazilian steel producer Gerdau. The pilot project was executed at Gerdau’s plant in Ouro Branco in Brazil, together with Gerdau’s local maintenance team. Focused on Gerdau’s slab caster, the project gave the steel producer the opportunity to access technical information about its spare parts, and creates service requests online via m.space. m.space is a comprehensive digital platform that offers an easy and fast way for steel producers to connect with the right experts at Primetals Technologies when having any kind of service-related request or question. The inquiry could be related to spare parts, plant documentation, and remote live support for mechanical as well as electrics and automation issues. The requests were, for example, about remote inspection of caster rolls, analysis of the data generated by the ladle turret’s condition monitoring system, or automation support for Primetals Technologies’ technological packages such as Dynawidth, Dynaflex, the ASTC system, and Strand Checker. The requests were technology-specific and required a high level of expertise. In addition to solving the requests, Primetals Technologies provided Gerdau with additional insights thanks to its expertise in the wider maintenance area and via the use of historical troubleshooting data from m.space. Traditionally, maintenance issues often needed to be addressed by a field service engineer on-site. However, recent technology developments make it possible for Primetals Technologies’ experts to digitally assist steel producers. In that way, maintenance issues are solved faster and at lower cost as there is no accumulation of travel expenses.
Primetals Technologies has recently completed a pilot project together with Brazilian steel producer Gerdau. The pilot project was executed at Gerdau’s plant in Ouro Branco in Brazil, together with Gerdau’s local maintenance team. Focused on Gerdau’s slab caster, the project gave the steel producer the opportunity to access technical information about its spare parts, and creates service requests online via m.space. m.space is a comprehensive digital platform that offers an easy and fast way for steel producers to connect with the right experts at Primetals Technologies when having any kind of service-related request or question. The inquiry could be related to spare parts, plant documentation, and remote live support for mechanical as well as electrics and automation issues. The requests were, for example, about remote inspection of caster rolls, analysis of the data generated by the ladle turret’s condition monitoring system, or automation support for Primetals Technologies’ technological packages such as Dynawidth, Dynaflex, the ASTC system, and Strand Checker. The requests were technology-specific and required a high level of expertise. In addition to solving the requests, Primetals Technologies provided Gerdau with additional insights thanks to its expertise in the wider maintenance area and via the use of historical troubleshooting data from m.space. Traditionally, maintenance issues often needed to be addressed by a field service engineer on-site. However, recent technology developments make it possible for Primetals Technologies’ experts to digitally assist steel producers. In that way, maintenance issues are solved faster and at lower cost as there is no accumulation of travel expenses.
